Frequently Asked Questions
Everything you need to know about our handcrafted quality and service.
What makes Martin Dingman leather goods unique?
Our products are handcrafted using old-world techniques and the finest leathers sourced globally. Each piece is designed to age beautifully, reflecting a commitment to timeless style and exceptional durability.
How should I care for my Martin Dingman shoes and accessories?
We recommend using a high-quality leather conditioner and a soft cloth for regular cleaning. Avoid direct heat and excessive moisture to preserve the natural oils and finish of the leather.
What is your shipping policy for domestic orders?
We offer standard and expedited shipping options across the United States. Orders are typically processed within 1-2 business days, and tracking information is provided via email once your package departs our facility.
What is your return and exchange policy?
We accept returns and exchanges on unworn, original-condition items within 30 days of purchase. Please ensure all original packaging and tags are included to receive a full refund.
Do you offer professional repair services?
Yes, we stand behind our craftsmanship. We offer refurbishment and repair services for many of our footwear and leather items to ensure they remain a staple in your wardrobe for years to come.
How can I determine my correct size?
Our footwear generally runs true to size. We provide a detailed sizing guide on each product page, and our customer service team is available to assist with specific fit recommendations based on the last used for each style.